I'm trying to buy a ring, and the page keeps saying not accepted?
You are getting this message because one or more of the following information did NOT match your financial records:
- The CVV Number (Card Verification Value).
- Billing Address
- Zip Code
How long will it take to process my order?
All orders are shipped within 2 business days excluding weekends and public holidays.
Why are your prices so low?
We order from our manufacturers, and sell directly to the public. By eliminating middlemen and retail mark up, we are able to provide you with the best possible price. In short, you are buying from Vivid Rings at wholesale prices.
Do you offer a guarantee?
Yes! We stand behind all of our products and offer 30 days return policy- NO QUESTIONS ASKED. If for any reason you are not satisfied with your purchased, kindly Contact Us to have the ring(s) return.
Do you make custom designs?
We do not create custom designs at this point in time.
Do you offer engraving services?
We do not offer engraving services at this point in time.
How do I find out my ring size?
The only accurate way to get your fingers sized is to have it professionally measure at a jewelry store or Wal-Mart.
What is the different between Comfort Fit and Standard fit?
Comfort fit wedding bands are crafted using extra metal to make the inside of the band slightly domed, resulting in a very comfortable fit.
Standard fit bands have a straight/flat interior.
Please note, comfort fit is half a size larger than the standard fit rings. So if you were measured as a size 9 standard fit at a Jewelry Store for example, order a Comfort Fit ring in size 8.5.
What forms of payment do you accept?
We accept all major credit cards and PayPal. We also accept Visa debit cards, Mastercard debit cards and pre-paid credit cards.
What is your shipping policy?
Our shipping policy can be viewed by clicking here.
Do you ship internationally?
We are currently ship only to Canada, United Kingdom, Australia, and Germany.
How do I track my order once it had been shipped?
An email notification with tracking number will be sent to you once we ship your order. Or Login to My Account section on our website, and check your order tracking number.
Do you ship to APO?
We do ship to Military APO, as well as FPO boxes. Please allow additional time for orders shipped to these addresses.
What is your return/exchange policy?
Our return/exchange policy can be viewed by clicking here.
If I paid for shipping and return my item, do I receive a refund on the shipping fee?
No, the shipping fee is non refundable, unless we shipped an incorrect item or the item has a defect. Returns are accepted up to 30 days from the shipping date.
Does your jewelry have nickel in it?
Some of our rings contain small amounts of nickel as a binder, allergic reactions are extremely rare.
How do we handle your personal information?